Customer Service

Great customer care is one of our core values, so if you have any questions or queries please don't hesitate to contact us. We value you as a customer and will do everything we can to make sure you are happy.

We exist! Unlike many websites, we don't hide away, we are a friendly Yorkshire based company with premises, a warehouse, telephones (01226 388 889) and good people.

Why us?

100% satisfaction guarantee

We want you to be delighted with your purchases made through UK Water Features, and as we will do everything we can to make sure you are happy.

Pre & Post sales advice

As we hold almost all of the items we sell on the site in stock, we know about them too! We will answer any questions you have about the products, both before you make your purchase and afterwards.

Free & Fast delivery

We hate waiting around for things to arrive as much as you do. Another of our core values is quick delivery. Having almost all our products in stock, we endeavour to dispatch all orders before 3pm the same day. See Delivery Information for more on delivery.

Returns & Refunds

We hope you are happy with your purchase but we understand that sometimes things aren't as expected.

We will accept any product back for a full refund if you change your mind within seven days from the day after delivery is made. Goods should be with their original packaging, and in a similar condition to as they were received. Of course, if the product is faulty we will arrange for a replacement to be sent out or a full refund to be issued.

As with delivery, we like to get issues resolved quickly, so you can be confident we'll be on the case as soon as you get in touch.

Please contact us before returning an item so that we can make it go as smoothly as possible.