Warranty

UK Water Features is proud to offer our customers high quality products, meaning that we’re able to provide an extended warranty for your peace of mind. At UK Water Features, we like to keep things simple, which is why we offer a one-year warranty on every item on our website.*

All our products are guaranteed for 12 months from the date of purchase. Please be aware that the guarantee is void if the goods show any signs or evidence of misuse, neglect, damage caused by accident or the goods have been altered or modified in any way. Only the correct transformer or power supply should be used in conjunction with all our products. Using substitute transformers or power supplies will void your warranty and affect your right to a refund or replacement.

If you’re looking to return a faulty or unsuitable product, please visit our returns page for details on how to do this.

*Certain items cannot be covered under warranty due to their perishable nature, including products which have a shelf-life or are consumable. This would include items such as water cleaners or treatments. For these products, please refer to individual product labelling.

Our Promise To You

Here at UK Water Features we want you to be satisfied with your purchase.

We fully comply with your rights to return items under the Distance Selling Regulations

Full details on returning an item for an refund or exchange can be found 'here'. 

Get In Touch

If you would like to speak to us about any issue you may have, we are here to help.

You can get in touch with us by emailing us at sales@ukwaterfeatures.com. Our advisors will be able to answer any questions you may have.

Direct Global Trading Ltd. Registered in the UK no. 6419337, VAT registered 923 3650 36.