Terms & Conditions (UK Water Features)
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched the same day for all orders made before 3pm. If we are unable to despatch your order within 7 days, we will contact you by e-mail or telephone with an estimated despatch date and offer you the option of cancelling the order. Upon dispatch an automated email is sent to the email address provided during the sale transaction, this email confirms the dispatch and has full courier tracking information.
Carriage & Receiving of Goods
If a signature is required:
Upon receipt of your purchase immediately inspect for visible signs or concealed damage before signing for the goods.
Do not sign for unchecked goods or sign as 'unchecked' as UK Water Features will not be held responsible for damaged goods signed for as 'unchecked'.
Please inspect the shipment immediately. Insist that visible damage is noted on the delivery documents.
In case of damage please notify us immediately by sending a photograph of the damage to firstname.lastname@example.org
We take every precaution to ensure your purchases arrive safely.
If a signature is not required:
Please inspect the shipment immediately.
In case of damage please notify us immediately by sending a photograph of the damage to email@example.com (We are open 7 days a week)
Prices and Tax
The price shown for the goods includes postage and packing unless specifically stated otherwise. Any charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order.
The price you pay will include VAT for all deliveries within the European Union.
Cancellation and Returns
If you are not satisfied with the goods you have a right to cancel the contract within 14 days (starting the day after delivery is made - this is know as a ''Cooling Off Period''), return the goods and receive either a full refund of your monies or replacement goods.
Please send an e-mail or call us before you return goods, telling us that you are returning the goods and why.
The Consumer Rights Act 2015
As a business we follow the recently introduced Consumer Rights Act 2015. An aim to try and simplify shoppers rights when purchasing items online.
- If your product develops a fault in the first 30 days you are entitled to reject the item and get a full refund (Please contact our customer care team if you have any issue with items purchased from one of our mail order websites)
- After the 30 day period you are no longer legally entitled to a full refund if your item(s) develop a fault
- Outside the 30 day right to reject period you have to give the retailer (In this case Direct Global Trading Ltd) one opportunity to repair or replace the goods.
- If a repair or replacement is not possible then you have a further right to reject the goods and seek a partial or full refund.
- If a product develops a fault within the first six months it is presumed to have been there from the time of purchase, you have the right to a repair or replacement. If the repair fails or cannot take place you are entitled to a full refund or price reduction if you wish to keep the goods.
- After the six month period it is the responsibility of the customer to prove the product was faulty at the time of delivery.
- As a retailer we are fully responsible for your item(s) until they are in your possession or in the possession of someone appointed by you to accept them. We are responsible for the service provided by the couriers, the delivery firm is not liable.
- Deliveries are to be made to customers within 30 days of purchase, after this time frame you have the right to cancel the order for a full refund.
Full information on the Consumer Rights Act 2015 can be found by clicking 'here'.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Privacy & Security
All confidential information, including credit card details, are held securely (by trusted third party systems - Worldpay, Google Checkout or Paypal) and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
Full Terms and Conditions:
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
You must be at least 16 years of age to use our website. By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 16 years of age.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
(4) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(5) User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Not withstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(6) Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(7) Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
(9) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(13) Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(14) Entire agreement
(15) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
The full name of our company is Direct Global Trading Ltd. Trading as UK Water Features.
We are registered in England & Wales under registration number 6419337.
Our VAT number is: 923 3650 36
Our registered address is Unit 9, Strafford Industrial Estate, Dodworth, Barnsley, S75 3EJ
You can contact us by email to firstname.lastname@example.org
Last updated: 29/05/2016