Customer Service

Great customer care is one of our core values, so if you have any questions or queries please don't hesitate to contact us. We value you as a customer and will do everything we can to make sure you are happy.

We exist! Unlike many websites, we don't hide away, we are a friendly Yorkshire based company with premises, a warehouse, telephones and friendly people. The business has remained family owned since its formation in 2006.

Why Choose us...

 

100% satisfaction guarantee

We want you to be delighted with your purchases made through UK Water Features, and as such we will do everything we can to make sure you are happy.


 

Pre & Post sales advice

As we hold almost all of the items we sell on the site in stock, we know about them too! We will answer any questions you have about the products, both before you make your purchase and afterwards.


 

Free & Fast delivery

We hate waiting around for things to arrive as much as you do. Another of our core values is quick delivery. Having almost all our products in stock, we endeavour to dispatch all orders before 3pm the same day.

See Delivery Information for more on delivery. Free delivery on all orders over £40, otherwise only £4.95. 


New, easy to use website

Our new website has been designed to make your online experience with us as simple and hassle free as possible.


 

Thousands of satisfied customers

Please take a second to read through some of our customer testimonials. All of our testimonials are 100% genuine, all sent in from our satisfied customers.


 

Over 4,000 products

We now have over 4,000 products accessible and in stock to meet all your gardening needs. We are constantly on the lookout for new and exciting products and are adding to our extensive product range daily. If you have any suggestions or would like to see UK Water Features stocking a product then please do not hesitate to email us, we will be happy to look into your requests.


 

Competitive pricing

We are proud to say that we will not be beaten on price. If you see the same product advertised at a lower price on a different website, then please email us. Please see the Price Match Terms and Conditions.


 

Returns & Refunds

We hope you are happy with your purchase but we understand that sometimes things aren't as expected.

We will accept any product back for a full refund if you change your mind within seven days from the day after delivery is made. Goods should be with their original packaging, and in a similar condition to as they were received. Of course, if the product is faulty we will arrange for a replacement to be sent out or a full refund to be issued.

As with delivery, we like to get issues resolved quickly, so you can be confident we'll be on the case as soon as you get in touch.

Please contact us before returning an item so that we can make it go as smoothly as possible. All items returned to our warehouse need a returns number. If your item is returned without this number it can delay the exchange/refund process. Click here for full details on returns/refunds.